1. Q: What is MOQ of your product.
A: Our MOQ is 100pcs for each design

2. Q: Can your product pass SGS, EN71, REACH etc test?
A: Yes, our products can pass testing, please contact our sales team for more information.

3. Q: How quick custom sample quickly?
A: It will take 3-5 working days after artwork confirmed.

4. Q: How fast can we get a price for custom item?
A: Our sales team will reply to you on the quotation within 1 hour.

5. Q: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: We Pinstar Gifts Co.,Ltd. has been in the metal crafts field for more than 12 years, only high quality products and
well-deserved reputation can help us go further and further. You also can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.

6. Q: How can I get a tracking number of my order that has been shipped?
A: We will email you about the tracking# directly once the goods are shipped.

7. Q: Are you a direct manufacturer?
A: Yes, we are manufacturer, welcome to our factory to have a field visit.

8. Q: Can you make glitter items?
A: Yes, we can.

9. Q: Do you accept urgent orders?
A: Yes, we do.